Insight on the health and vitality of your voice and data network elements starts with a proactive alarms management solution!

MedTel Services Alarms Management is intelligent monitoring and management at its finest, affording single- point visibility and control of all your monitored systems! This multi-vendor solution consists of two major components: IRISnGEN, a powerful, centralized, management GUI application for your Network Operations Center (NOC) and SEB NET-PATH, a series of remote agent appliances that monitor your network components. Together, these items provide complete endpoint management for your voice and data network components including:

IRISnGEN SEB Net-Path SNMP Toolkit Solutions


  • Private Branch Exchange (PBX's)
    • Serial
    • Network
  • Interactive Voice Response (IVR)
  • Peripheral devices
    • Printers
    • Hard drives
    • Network Interface Controller (NIC's)
    • Power
  • Contact closure/temperature sensors devices
    • Fire alarm
    • Door sensor
  • Routers
  • Gateways


  • Network
    • Routers, switches, firewall, interfaces
  • Servers
    • Windows, Linux, Unix, Netware
  • Services
  • Database
    • DB2, MS SQL Server, Oracle, Informix, Sybase
  • Applications
    • Citrix, Active Directory, MS Exchange, Lotus Notes, IP Telephony
  • End-to-End Monitoring
    • VoIP, Client/Server Apps, Mainframe Apps, Web Apps

A leader in alarms management technology for nearly 30 years, our Alarms Management solution provides optimal voice and data for a vast number of end-user customers in the large business/enterprise markets, as well as for Managed Service Providers (MSP's) servicing smaller businesses.

MedTel Services Alarms Management offers support for:

  • Avaya Aura event monitoring for Communications Manager (CM) and IP Office
  • Nortel, Cisco, Shoretel, Siemens, Mitel products
  • Interconnectivity to additional systems such as Network Management Systems (NMS), Call Accounting, and Ticketing systems through IRISnGEN's Standard Dynamic Alarm Reporting Template

Alarms Management Features

  • Complete endpoint management
  • Real-time view of your network
  • Extensive monitoring and reporting with drill-down dashboard views
  • Bulk data storage for a variety of endpoints